Why can’t I use the automatic update installer to update from versions prior to 2.6.3 to later versions?

During installation a Service is created to automate the process of installing updates. This service runs once per day at 10 am to check ADAM Technology’s server for an update.

If an update is found, the Updater will offer to download it and upgrade your installation automatically:

Update notification

As a security feature, this service checks that the new installation was signed with a Code Signing Certificate that has the same name as the current installation to ensure that the update was authored by ADAM Technology and isn’t somehow being used by third parties to install unauthorised software.

Starting with version 2.6.4, ADAM Technology upgraded our Code Signing Certificate to an Extended Validation (EV) Code Signing Certificate. This required a change to the name that is used to sign the certificate.

Old certificate vs new certificate:

Old certificate New certificate

As a result, even though both certificates demonstate that the software was authored by ADAM Technology, the installer will detect that the name is not exactly the same as before and refuse to install the update.

You can still download and install the update manually by visiting our Updates page.

If you have already used the updater to download the update, you can also install it manually by using Explorer to browse to the %PROGRAMDATA%\ADAM Technology\[Product name]\Updates\Update folder and double-clicking on the msi found there. For example, for 3DM Analyst Mine Mapping Suite, the folder would be %PROGRAMDATA%\ADAM Technology\3DM Analyst Mine Mapping Suite 2.6\Updates\Update. (%PROGRAMDATA% will automatically expand to the actual name of the folder on your PC, e.g. C:\ProgramData\.)